Designed for customer success professionals of all levels and role types, this program will equip you with the essential skills and strategies to drive customer retention, increase revenue, and propel your individual book and team’s growth.

For three consecutive weeks in May, starting on the 8th, the Women of Customer Success community will be hosting three 1-hour sessions led by an industry expert! You'll gain practical insights, participate in interactive exercises, and leave with actionable takeaways to implement immediately. You’ll leave each workshop with a tangible takeaway, such as a QBR template, data analysis cheat sheet, or expansions playbook.

There are 2 time options each week to register for. Choose the time zone that best suits you when buying your tickets:

EMEA & North America: May 8th, May 15th, May 22nd at 9am PDT

APAC: May 8th, May 15th, May 22nd at 9am AEDT

Workshop 2: How to Use Data to Drive Your Day to Day activities in Customer Success

Join Lauren Salanitro for a collaborative session designed to help Customer Success professionals understand the power of data-driven decision-making. This workshop will teach you how to identify and track key metrics, harness relevant tools for data collection and analysis, and most importantly, translate insights into actionable strategies that improve customer outcomes. Lauren will also walk through a real life example of the framework her customer success managers use week over week to manage their book of business in real time, enabling them to get ahead of churn and work more strategically.

This workshop will cover:

1. Understanding the Power of Data in Customer Success
2. Identifying and learning about key CS data points
3. Tools and techniques for data collection and analysis
4. Turning data into actionable insights
5. Real life framework used with Lauren's team ("Gold Standard" framework)