Designed for customer success professionals of all levels and role types, this program will equip you with the essential skills and strategies to drive customer retention, increase revenue, and propel your individual book and team’s growth.

For three consecutive weeks in May, starting on the 8th, the Women of Customer Success community will be hosting three 1-hour sessions led by an industry expert! You'll gain practical insights, participate in interactive exercises, and leave with actionable takeaways to implement immediately. You’ll leave each workshop with a tangible takeaway, such as a QBR template, data analysis cheat sheet, or expansions playbook.

There are 2 time options each week to register for. Choose the time zone that best suits you when buying your tickets:

EMEA & North America: May 8th, May 15th, May 22nd at 9am PDT

APAC: May 8th, May 15th, May 22nd at 9am AEDT

Workshop 1: How to Run Effective Quarterly Business Reviews (QBRs)

Join Sarah Wood for an interactive workshop where we will talk about the key ingredients to a great business review, and some tactical exercises to elevate your approach to account planning and champion building, improving your chances or securing the attention and buy-in of your executive stakeholders.

This workshop will cover:

1. Discovery
2. Connecting your work to bottom line impact
3. How to capture the interest & attention of executive buyers
4. Tactical exercises in account planning & multi-threading
5. Story-telling with data
6. QBR best practises