Eligibility

• Nominees must have been working in a Customer Success/Experience leadership or senior individual contributor (IC) role for more than 12 months at their company;

• Nominees must be working in the following functions:

• Customer Success

• Support

• Onboarding

• Implementation

• Experience

• Account Management

• Nominees must have made a specific contribution to the Customer Success/Experience organization within their company and/or the tech industry as a whole - with a focus on the last 12 months;

• Nominees cannot vote for themselves.

• Nominations can be submitted from anywhere in the world

Judging Criteria

The following criteria will be used when judging each submission:

1. Demonstrated Leadership: Inspires teams with decisive leadership, fosters collaboration, and navigates challenges with resilience and integrity;

2. Innovation in Driving Customer Satisfaction: Pioneers creative strategies, embraces new technologies, and consistently tests innovative Customer Success methods and models;

3. Impact on Teams and Their Development: Mentors and empowers teams, cultivating a positive and collaborative culture, while measuring and enhancing performance;

4. Contributions to the Wider Customer Success Community: Actively engages in knowledge-sharing, contributes insights to industry forums, and advocates for diversity and inclusion in the Customer Success community. This could be internally or externally to their organization.

What will winners receive?

• A feature in the March issue of Women of Customer Success awards & dedicated blog post celebrating winners;

• International recognition by the Women of Customer Success community; 

• Invitations to speak at Women of Customer Success panel events in their prospective cities;

• A digital award logo to share their win in any way they choose;

• Dedicated Linkedin feature;

• Complementary pass to the first Women of Customer Success conference in NYC, October 2024.

Who can submit a nomination?

If you would like to nominate someone for this award, please follow the steps in the next section. 

If you would like to be nominated for this award, you can find our Nominators Resource Pack here to share with a nominator. This includes all of the important information about our program, eligibility criteria, and why our awards are so valuable.

You can only be nominated by someone within your company that is above your level / more senior.

This could be any of the following:

1. Manager

2. VP

3. Leader

4. C-Suite 

5. Marketing Lead

6. Founder 

Steps to submitting a nomination: 

You cannot submit yourself for an award. If you would like to be nominated, please follow the steps below: 

1. Share our Awards Nominators Resource PDF with any person who is eligible to nominate you (refer to the list above).

2. Nominators must purchase a single nomination for $450 USD using this payment link (available from 19th Feb, or via the button below) before they can access the awards submission form.

3. Once payment has been made, nominees can work with their nominators to fill out the awards submission form (the form will be accessible in the confirmation page after payment has been made).

4. If you or your nominator have any questions about the award please reach out to community@womenofcs.com.

5. All nominations must be submitted between Feb 19th - March 15th 2024. Any nominations made after this date will not be eligible for the award or a refund.

6. Once you have paid, and submitted your nomination, wait to hear back from the Women of Customer Success awards team via email by the 11th March with next steps on how to recieve your award and collaborate on your winner’s profile*.

7. Winners will be announced on 2nd April 2024.

*If we don’t hear back from you by 25th March 2024, we will not be able to include you in the awards list. No refunds will be made.