2024 Outstanding Woman in Customer Success: Katie Flood

Name: Katie Flood

Job Title: VP Customer Support

Company: Reggora

Why she won:

Katie's impressive journey at Reggora, from Implementation Manager to VP of Customer Support, demonstrates her exceptional skills and leadership qualities. Her rapid mastery of a complex domain, her exceptional organizational skills, leadership potential, problem-solving expertise, and commitment to developing future leaders make her a true standout in the customer success industry.

These are her achievements:

• Rapid Expertise: Katie quickly established herself as the in-house subject matter expert (SME) in the complex and unfamiliar mortgage and appraisal industry. This highlights her exceptional intelligence, fast learning ability, and strong work ethic.

• Exceptional Organization: Katie's organizational skills proved invaluable, allowing her to excel as an Implementation Manager before being promoted to VP of CS within a short period of time.

• Leadership Potential: Katie's combined expertise, organization, and leadership qualities led her to take on team leadership responsibilities and spearhead daily training initiatives. This demonstrates her ability to motivate and guide others.

• Problem-Solving Expertise: Katie's exceptional troubleshooting skills were a key factor in her promotion to VP of Customer Support. This highlights her ability to identify and resolve complex customer issues efficiently.

• Leadership Development: Katie's ability to not only excel in her role but also foster the growth of others around her positions her as an inspiring leader in the customer success field.

Congratulations Katie!