2024 Outstanding Woman in Customer Success: Kellie Capote

Name: Kellie Capote

Job Title: Chief Customer Officer

Company: Gainsight

Why she won:

Kellie is an energetic and results-driven customer success leader with over fifteen years of experience fostering customer relationships and leading customer facing teams. She has a proven track record of increasing account growth, retention and reference-ability through building trusted advisor relationships and driving measurable business outcomes for customers. She is also deeply passionate about the philosophy of customer success and it being the growth engine of any organization.

These are her achievements:

• High-Performance Leadership: Kellie is recognized by the board as a highly driven and performance-oriented leader. This highlights her ability to achieve results and inspire others.

• Industry Role Model: Kellie is a respected figure within the customer success (CS) industry, serving as a role model for others.

• Knowledge Sharing Champion: Kellie actively shares her expertise through keynote speeches at industry events (Pulse and others), webinars, podcasts, and community events. She demonstrates a commitment to raising the bar for the entire CS field.

• Driving Business Growth: Kellie has a proven track record of achieving exceptional Gross Recurring Revenue (GRR) while increasing efficiency. This demonstrates her ability to balance customer success with business objectives.

• Strategic Vision: By integrating post-sales and customer success functions and taking ownership of upselling and cross-selling initiatives, Kellie demonstrates a strategic vision for optimizing the customer journey and maximizing customer lifetime value.

What her nominator said about her: “Most driven and performance-oriented person I know - board feedback on her is amazing! Inspirational speaker”

Congratulations Kellie!