2024 Outstanding Woman in Customer Success: Alice Combes
Name: Alice Combes
Job Title: Customer Success Manager
Company: Cascade Strategy
Why she won:
Alice's journey into the world of customer success began in the bustling hospitality industry. Discovering her knack for ensuring customer satisfaction, she initially thrived as a Customer Success Manager before assuming the role of Team Lead for NetApp's CSM team in Paris. Guiding her team with passion and dedication, she not only drove remarkable improvements with customers but also cultivated a supportive environment where team members flourished and achieved success together.
Recently, she embarked on a new chapter by relocating to Colombia, where she now oversees LATAM and US customers for Cascade. This bold move was fuelled by her passion for embracing new challenges head-on, and her commitment to growing in the field of customer success. In her new role, she's diving into the world of strategy execution with eagerness to learn and grow. She's quickly learning the ropes, ensuring customers run their strategy efficiently and guiding them towards realising their vision.
For Alice, it's all about being a part of something good. At the core of her journey lies a profound appreciation for genuine connections, nurturing close bonds with team and customers alike. She takes each interaction as a chance to cultivate meaningful relationships, influencing not just success but also enriching her personal journey.
Beyond work, you'll find her exploring new places, indulging in culinary adventures, and immersing herself in the vibrant rhythms of Latin America. She finds joy in discovering the beauty of the world around her, always eager to broaden her horizons and embrace new experiences.
These are her achievements:
Exceeding Expectations: Since joining Cascade in August 2023, Alice consistently surpassed expectations, closing deals early and fostering strong customer relationships that minimized churn and boosted Gross Recurring Revenue (GRR).
Strategic Acumen: Alice demonstrates a strong work ethic and initiative. She independently utilized internal resources to rapidly gain strategic knowledge, enabling her to effectively guide customers through best practices.
Team Player: Alice exemplifies a true team player spirit. She volunteered to support a colleague on maternity leave by managing their EMEA customer base and handling upcoming Q3 renewals, adding significant workload to her own schedule. She did this without requesting additional compensation, prioritizing team success and company goals.
Global Mindset and Flexibility: Despite being based in Bogota and traveling to France in April, Alice demonstrates a global mindset by readily taking on the additional responsibility of managing EMEA customers. She is willing to travel again in August to ensure customer renewals are secured.
From her nominator: “Alice’s contribution to Customer Success has gone beyond the day to day. Alice joined Cascade in August of 2023 and since then has made her mark on the team and with her customers…we are so lucky to have Alice on the team!”
Congratulations Alice!
