2024 Outstanding Woman in Customer Success: Natalie Bradley
Name: Natalie Bradley
Job Title: Director, Customer Success Practices
Company: Github
Why she won:
Natalie Bradley is the Director of Customer Success Practices at GitHub, and has been a key leader for more than 6 years. Natalie has been in various leadership roles during her tenure at GitHub, including Professional Services, Customer Success, and Technical Sales roles. Natalie continues to be one of the leading inspirations for all Customer Success employees through her resilience and collaborative approach to all the challenges that come with a rapidly growing organization.
These are her achievements:
Demonstrated Leadership: Natalie’s leadership style is highly collaborative, which works well at the “home of all developers” and her perseverance through alignment challenges and conflicting priorities has led her to deliver consistent results in every situation she’s been in. Natalie is frequently referred to as the person who can “cut through the noise” and quickly rally teams around a singular goal.
Innovation in Driving Customer Satisfaction: Natalie has been on the forefront of bringing new and innovative ideas to GitHub, both from external communities and her own pioneering spirit. We have a core value at GitHub called “Ship to Learn” that means we aim to put innovation in front of our customers quickly and learn from those interactions. Natalie embodies this particular value as one of the primary leaders in Customer Success who is always eager to “ship to learn” in a new area or capability that we have never attempted in the past. From standardizing professional services operations to launching global adoption frameworks for new products, Natalie continues to be focused on new ways of innovating for our customers.
Impact on Teams and Their Development: Natalie is a core member of the Women in Tech Leadership community at GitHub, but her focus on developing emerging leaders and individuals doesn’t stop there. There are often times where Natalie has reached across multiple organizations to provide mentorship to someone in a completely unrelated organization. She is always willing to provide counsel and guidance to anyone who asks, which makes her one of the most sought after leaders for individuals looking to grow themselves personally or professionally.
From her nominator: “Natalie is one of the most highly sought after leaders by all employees at GitHub and is often able to attract diverse talent from outside the organization through her personal network.”
Congratulations Natalie!
