2024 Outstanding Woman in Customer Success: Katie Yagodnik
Name: Katie Yagodnik
Job Title: Director, Customer Success Operations and Digital Programs
Company: Totango
Why she won:
Katie Yagodnik is the Director of CS Operations & Digital Programs at the leading customer success platform, Totango. She is driven by enabling and empowering customers and teams to do better work. Before working at Totango, Katie held leadership positions in Sales, eCommerce, and Customer Success spanning multiple business segments during her 20-year career at Monster.com. Her expertise includes creating composable customer journeys, data optimization, voice of the customer strategies, and building operational foundations that allow organizations to take action at scale. Katie lives in Indianapolis with her husband and triplet teenage daughters.
These are her achievements:
Strategic Expertise: Katie possesses deep knowledge of CS operations, understanding impactful strategies and how to leverage digital and scaled approaches to drive positive business results.
Proactive Problem-Solving: She demonstrates exceptional foresight, identifying potential issues before they arise and implementing processes to mitigate risks.
Efficiency and Reliability: Katie delivers high-quality work quickly and efficiently, prioritizing tasks critical for both the business and customers.
Operational Excellence: She created and refined a digital CS motion that streamlines customer segmentation for CSMs, allowing them to manage workloads effectively while maintaining engagement across a broader customer base.
Thought Leadership and Communication: Katie actively shares her expertise through webinars, thought leadership sessions, and presentations, showcasing the value and effectiveness of CS operations to both customers and organizations.
Cross-Functional Collaboration: Her leadership extends beyond the CS team, inspiring collaboration with other departments to deepen customer engagement. Katie's knowledge and vision push teams to explore new options for enhancing the customer experience, ultimately driving retention.
What her nominator said about her: “[Katie] has exceptional knowledge in her role. She has years of experience and understanding of the impact of CS operations, what works, and how to positively impact the business through digital and scaled motions. She understands what is needed and has a unique ability to see potential issues prior to them impacting the business, and works processes to mitigate those ahead of time…[She is] Reliable and fast. She has an exceptionally high capacity, and understands what areas are most important to the business and customers, and is able to quickly execute on key focus areas, while managing other nuanced tasks appropriately.”
Congratulations Katie!
