What is Success Amplified?
The Women of Customer Success summit “Success Amplified” equips female leaders and ICs working in post-sales with the knowledge, skills, and strategies to excel in their careers.
Ditch the stale pastries and forget fluffy presentations. "Success Amplified" is unlike any summit you've been to. Beautiful space, curated connections, and actionable takeaways in every session.
Network: with the best and brightest women working in Customer Success, Customer Experience, Post-Sales, Account Management
Learn: about the key trends and methodologies impacting your careers
Empower: yourselves and one another
Our Partners
A huge thank you to our incredible sponsors, whose generous support makes this empowering event possible. These forward-thinking companies champion the advancement of women in the customer success field and share our passion for fostering a vibrant community. If you are interested in sponsoring this event, please reach out to laura@womenofcs.com
Headline Sponsor
Headline Consulting Sponsor
Partner Sponsor
Supporter Sponsor
Breakfast sponsor
DE&I Sponsor
Welcome drinks sponsor
200
3
Attendees
Talking Tracks
50/50
0
Leaders & IC Split
Fluffy Content
Our Speakers
We're proud to present an exclusive lineup of women leaders who are shaping the future of the industry.
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Tori Jeffcoat
Head of GTM Strategy, Gainsight
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Marybeth D'Souza
Principal, Deloitte Digital
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Lizz Johnson
Vice President Sales, Deloitte
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Dorsey McGlone Russell
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Monica Perez
Head of Customer Success, Notion
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Ashley Frankino
GTM, Anthropic
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Liz Starling
Head of Customer Success AMER, Slack
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Sonam Dabholkar
Director, Customer Success Operations, Clio
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Jillian Burnett
Chief Customer Officer, mParticle
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Malin Skoglund
Customer Success, Planhat
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Jessica Cohen
Head of CS and Community, UpdateAI
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Ralphie White
VP of Customer Success, Deepgram
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Aicha Bag-Gersing
Vice President, Support, Github
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Yana Gutierrez
Head of Platforms, Customer Success, Stripe
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Madelyn DePrey
Global VP Customer Success, Aircall
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Jess Bergson
Head of CX, Clay
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Emily Garza
Head of Customer Engagement, Unit 21
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Laura Kassapakis
Co-founder, Women of Customer Success
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Tara Mondelli
Vice President Client Success, KUBRA
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Melissa Garcia
Director of Member Success, Chief
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Audrey Hungerman
Manager, Customer Success, Optimizely
Agenda
Leaders Track
How to successfully bring AI into your Customer Success organization
How to leverage AI in digital and scaled CSM teams
Use cases for AI: Enhancing team productivity and efficiency
IC Track
Using AI to automate tasks and increase efficiency
Learning about new AI tools and technologies
Learn how to effectively prompt AI models
Joint track
Preparing for the AI-driven CSM of the future
Understanding the challenges and successes of AI implementation
The ethics of AI in technology
Women of CS is the first of a kind network of talented professionals all dedicated to inspire, educate, and support women in our industry.
Melissa Hatter, Customer Success Leader
Whether you are in CS or aspiring to be, it's the kind of community where you can show up to an event alone and leave with ~10 new, genuine connections.
Laura Bevilaqcua, Strategic Client Success Manager
