2024 Outstanding Woman in Customer Success:: Yana Gutierrez

Name: Yana Gutierrez

Title: Head of Platforms Customer Success

Company Name: Stripe

Why she won:

Yana leads Stripe's Strategic Platforms CS discipline at Stripe. She joined Stripe 2 years ago, following a 15 year tenure at American Express where she held several executive roles. Prior to that she worked in leadership roles in consulting and finance. Outside of her work life, Yana volunteers her time as a Board Member and Chair of Development Committee Board Member and Chair of Development Committee for the Montclair Film Festival. She has a BA in Economics from Villanova University and an MBA from Stanford University.

Here's a breakdown of her achievements:

• Innovative CS Leader: Yana doesn’t rely on traditional methods, instead focusing on equipping her team to solve customer business challenges creatively which has led her tp being the highest scoring managers in Stripe’s GTM org. Her unique approaches result in satisfied and growing customer relationships.

• High-Performing Manager: Yana received exceptional marks (over 95%) in the internal manager survey, highlighting her leadership skills and ability to motivate her team.

• Revenue Growth: Under Yana's guidance, her team's revenue has grown by over 125% year-over-year, demonstrating the effectiveness of her strategic support for customer success managers (CSMs).

• Team Culture Champion: Yana fosters a strong sense of community within the rapidly growing global CS organization. She has launched initiatives like "CSM Speed Dating" to help connect CSMs across the globe, promoting collaboration and support.

• Industry Knowledge Sharing: Yana actively shares her expertise by participating in panels and speaking engagements, including a session with Harvard Business School MBA candidates.

Congratulations Yana!