2024 Outstanding Woman in Customer Success: Kristin Hallas
Name: Kristin Hallas
Job Title: Director of Customer Success
Company: Totango
Why she won:
Bringing over 12 years of leadership experience to the table as a seasoned Customer Success Leader, Kristin is deeply committed to elevating client satisfaction and driving business growth. Her extensive background encompasses the internet, CS Software, and recruitment sectors, underscoring her ability to steer teams toward surpassing goals and ensuring enduring customer success. She operates with a results-driven mindset, consistently delivering on targets within defined timelines.
Her academic background includes a Bachelor's degree in Telecommunications with a focus on business and marketing strategy, complemented by minors in Business Management and Information Technology from Indiana University Bloomington. This foundation equips her with the strategic acumen necessary for driving business development initiatives effectively.
Fueled by a passion for cultivating meaningful client relationships, she finds fulfillment in empowering teams to deliver exceptional value to our customer base, all while facilitating their own professional growth and development. Grounded in a commitment to excellence and a drive for continual improvement, she is poised to navigate the ever-evolving landscape of customer success with proficiency and dedication.
These are her achievements:
Customer Champion: Kristin prioritizes customer success above all else. During a year of significant change, she has ensured that her team delivered exceptional experiences and minimized customer disruption throughout transitions.
Efficiency and Resource Management: Kristin demonstrates an impressive capacity for managing a high workload while prioritizing tasks effectively.
Team Advocate: She prioritizes supporting her team's well-being and professional development, even when it demands personal sacrifice.
Adaptability and Change Management: Throughout the past year, Kristin has proven her ability to adapt to change, take on new challenges, and implement solutions that minimize customer impact. This includes efficiently redistributing team assignments, aligning resources, and personally overseeing customer transitions.
Knowledge Sharing: Kristin actively shares best practices with customers and leads industry webinars, promoting the importance of customer success and sales alignment.
Leadership and Development: Kristin fosters a strong team environment. She works cross-functionally to build training and onboarding programs, ensuring her team is fully equipped to support customers. Additionally, she personally mentors team members and provides direct support for their customer interactions.
From her nominator: “Kristin is a true leader. She has worked to ensure her teams are fully enabled on the product they support, by working cross functionally to build training and onboarding programs for her team. She has also personally mentored many of her team, and supported them directly with their customers.”
Congratulations Kristin!
